At the Insurance Pool, we are committed to protecting your privacy and ensuring the highest standards of security for your personal information. This Privacy Statement explains how we collect, use, store, and protect the personal data you provide when you access or use our services, including this website.
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any updates will be communicated appropriately, and we encourage you to review this page periodically to stay informed about how we handle your personal information.
Please read the following carefully to understand our views and practices regarding your personal information. The following topics are covered as part of this policy:
The Insurance Pool collects personal data that is necessary to provide our services, communicate with you, and comply with legal obligations. The types of data we may collect include, but are not limited to:
a. Personal Identification Information (PII):
Name, date of birth, gender, nationality, Contact details such as email address, phone number, and residential address
b. Government or Employment Details:
Emirates ID or other identification numbers (if applicable), Employment history (where required), insurance or benefit-related information relevant to the Insurance Pool
c. Online Interaction Data:
IP address, browser type, device information, and access times when you visit our website, Cookies and similar technologies (see “Cookies” section for details)
d. Communication Records:
Any information you provide when contacting us via email, phone, or online forms, Records of inquiries, feedback, or complaints
Why We Collect This Data:
a. To provide and manage services offered by the Insurance Pool
b. To communicate important updates and information to you
c. To comply with legal and regulatory obligations, including UAE PDPL and other applicable privacy and data protection laws
d. To improve our website, services, and user experience
All data collected is processed securely, fairly, and transparently, in accordance with applicable privacy laws and the Insurance Pool’s internal policies.
The Insurance Pool collects personal data in a variety of ways, including:
Directly from You:
1. When you register on our website or access our services.
2. When you submit applications, forms, or provide information to receive our services.
3. When you voluntarily complete surveys, give feedback, or contact us via email or other communication channels.
Automatically:
1. When you use our website, we may collect certain information automatically through cookies, log files, and similar technologies. This includes details such as your IP address, browser type, device information, and pages you visit.
From Third Parties (where applicable):
1. We may receive information from authorized partners or government entities to verify your eligibility for services or comply with legal obligations.
All data collection is carried out in a lawful and transparent manner, in line with UAE PDPL and other applicable privacy laws, and only for purposes necessary to provide, manage, and improve our services.
The Insurance Pool uses the personal data we collect for legitimate purposes necessary to provide, manage, and improve our services, including:
a. To provide and manage the services offered to you.
b. To process applications, forms, or requests, and manage your account.
c. To respond to any inquiries, requests, or feedback you submit regarding our services.
d. To communicate with you regarding assistance, updates, or important information related to your interactions with the Insurance Pool.
All data usage is carried out in a lawful, transparent, and secure manner, in accordance with UAE PDPL and other applicable privacy laws, and only for the purposes for which it was collected.
We implement a range of technical and organizational measures to safeguard the personal information in our custody and control. These measures include, but are not limited to:
1. Restricting access to personal information to employees who require it to perform their duties;
2. Applying security protocols and controls across our networks, systems, and applications;
3. Using secure email configurations when sending or receiving sensitive or confidential information;
4. Using secure modes of data transmission or delivery (for example, registered mail instead of standard mail when appropriate);
5. Verifying the identity of intended recipients before sharing personal data;
6. Implementing administrative, technical, and physical safeguards in line with industry standards and regulatory requirements.
While we take reasonable and appropriate measures to protect our systems, websites, operations, and information from unauthorized access, use, alteration, or disclosure, no method of transmission over the Internet or electronic storage is completely risk-free. Therefore, we cannot guarantee absolute security of personal information.
We want to ensure you are fully informed about your data protection rights under the UAE PDPL. Every individual has the following rights:
a. Right of Access: You have the right to request access to the personal data we hold about you and obtain a copy of it.
b. Right to Rectification: You have the right to request correction of inaccurate personal data or to complete any incomplete information.
c. Right to Erasure: You may request that we erase your personal data, subject to applicable conditions under the law.
d. Right to Restrict Processing: You have the right to request restrictions on the processing of your personal data under certain circumstances.
e. Right to Object: You may object to the processing of your personal data where processing is based on legitimate interests or other legal grounds, as permitted under the law.
f. Right to Data Portability: You have the right to request that the personal data you provided to us be transferred to another organization or returned to you, where technically feasible and permitted under applicable conditions.
g. Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
h. Right to Lodge a Complaint: You have the right to file a complaint with the competent data protection authority regarding how your personal data is processed.
Cookies are small text files or similar technologies placed on your device when you visit our websites. They help us:
a. Understand how visitors use our websites;
b. Improve website functionality and performance;
c. Remember your preferences or settings.
Some cookies are essential for website operation, while others help us analyze usage or provide personalized content. The information collected through cookies may include your IP address, browser type, pages visited, and time spent on the website.
For detailed information on the cookies, we use and how you can manage them, please refer to the Insurance Pool Cookie Policy.
We use cookies and similar technologies to enhance your experience on our website. These may include:
a. Keeping you signed in to improve convenience and access;
b. Understanding how you use our website to help us improve functionality, content, and overall user experience;
c. Remembering your preferences such as language or display settings;
d. Analyzing website performance and usage patterns to optimize our services.
For more details on the types of cookies we use and how you can manage them, please refer to the Insurance Pool Cookie Policy.
You can configure your browser to refuse or delete cookies. Please note that some features of our website may not function properly if cookies are disabled. For guidance on managing cookies, refer to the Insurance Pool Cookie Policy.
Our website may contain links to other websites. This privacy policy applies only to our website. We recommend reviewing the privacy policies of any third-party sites you visit, as we are not responsible for their practices.
We regularly review and update our privacy policy. Any updates will be published on this page, and we encourage you to check it periodically to stay informed about how we protect your personal data.
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
Last Updated: February 2026
